Identifying Clinical Communication Criteria
In the speaking exam, you are marked on use of vocabulary and grammar but you also need to communicate effectively and appropriately.
Your communication is judged on what are called indicators, these are listed on the right of the transcript.
| A1 | start in a suitable way |
| A2 | pay attention and show respect |
| A3 | don't judge |
| A4 | show the patient empathy |
| B1 | ask the patient about their problem |
| B2 | pick up the patient’s cues |
| B3 | explain appropriate |
| C1 | work in a logical order |
| C2 | signpost changes in topic |
| C3 | organise explanations clearly |
| D1 | encourage the patient to speak |
| D2 | move from open to closed questions |
| D3 | NO compound or leading questions |
| D4 | NO vague explanations |
| D5 | summarise to ensure understanding |
| E1 | find out patient's knowledge first |
| E2 | allow time for interruptions |
| E3 | encourage the patient to react |
| E4 | check for understanding |
| E5 | check they have all they need |