Identifying Clinical Communication Criteria

In the speaking exam, you are marked on use of vocabulary and grammar but you also need to communicate effectively and appropriately.
Your communication is judged on what are called indicators, these are listed on the right of the transcript. Click on the coloured indicators and then select any text that is an example of this. Select text by holding down the mouse button on the first word and releasing it on the last. You can also toggle words on and off by clicking them.


A1start in a suitable way
A2pay attention and show respect
A3don't judge
A4show the patient empathy
B1ask the patient about their problem
B2pick up the patient’s cues
B3explain appropriate
C1work in a logical order
C2signpost changes in topic
C3organise explanations clearly
D1encourage the patient to speak
D2move from open to closed questions
D3NO compound or leading questions
D4NO vague explanations
D5summarise to ensure understanding
E1find out patient's knowledge first
E2allow time for interruptions
E3encourage the patient to react
E4check for understanding
E5check they have all they need